1. Information We Collect
1.1 Information You Provide to Us
When you register as a vendor on CarsReservation, we collect:
Business Information: Legal business name, business registration number, VAT/tax identification number, business address, and contact details
Personal Information: Name, email address, phone number, and identification documents of business owner(s) and authorized representatives
Banking Information: Bank account details for processing payments
Vehicle Information: Details about vehicles you list, including registration documents, insurance information, images, and specifications
Communications: Records of your communications with CarsReservation and with customers through our platform
1.2 Information We Collect Automatically
When you use our vendor portal, we automatically collect:
Usage Data: Login times, actions taken within the vendor portal, and interaction with features
Device Information: IP address, browser type, operating system, and device identifiers
Location Information: General location based on IP address and precise location if you opt to share it for location-based services
2. How We Use Your Information
We use your information to:
Provide Services: Process bookings, facilitate rentals, and manage your account
Communication: Send booking confirmations, updates, and customer support responses
Personalization: Customize your experience and provide relevant recommendations
Safety and Security: Verify identity, prevent fraud, and ensure platform security
Legal Compliance: Comply with legal obligations and resolve disputes
Marketing: Send promotional communications (with your consent)
Analytics: Analyze usage patterns to improve our services
3. Information Sharing and Disclosure
3.1 With Vendors
We share necessary information with car rental vendors to facilitate your bookings, including your name, contact information, booking details, and driver’s license information.
3.2 With Service Providers
We work with third-party service providers who perform services on our behalf, such as:
Payment processing companies
Cloud storage and hosting providers
Customer support platforms
Marketing and analytics services
Identity verification services
3.3 Legal Requirements
We may disclose your information when required by law, court order, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Retention
We are committed to provide service of protection of our customer’s personal data in a way that we collect only
essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our
customers about the way we collect information and regularly give customers an option about how their
information will be used, including the possibility to decide whether their name should be included or omitted
from the lists used for marketing campaigns.
All user information is strictly guarded and are available only to the employees who need that information for
completing the job.
All our employees and business partners are responsible to follow the principles of confidentiality protection.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request access to your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your data in a structured format
Objection: Object to certain uses of your information
Marketing Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@carsreservation.baor through your account settings.
6. Security
Confidentiality of your information is protected and secured by using latest TLS encryption. Pages for web
payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is
a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication between user
and Monri WebPay Payment Gateway and vice versa.
Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network
(VPN) which is also protected from unauthorized access.
Monri Payments is PCI DSS Level 1 certified payment service provider.
Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.
7. International Data Transfers
CarsReservation operates primarily in Bosnia and Herzegovina. However, we may transfer your information to countries outside of Bosnia and Herzegovina for processing. When we do, we ensure appropriate safeguards are in place to protect your information.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through the vendor portal. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.
9. Accepted Payment Methods
We accept the following payment cards: Mastercard®, Maestro®, Visa, Diners, and Discover.
All transactions are secure, and your payment information is protected through encrypted processing.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@carsreservation.com
Address: Zmaja od Bosne 7-7a, 71000 Sarajevo, Bosnia and Herzegovina
Phone: +387 33 123 456