Get in
Touch
Have questions or need assistance?
Our team is here to help you with all your car rental needs.
Main Office
Zmaja od Bosne 7-7a,
71000 Sarajevo,
Bosnia and Herzegovina
Working Hours
Mon - Sat: 09.00am - 07.00pm
Sunday: Closed
Phone
+387 33 123 456
info@carrental.ba
support@carrental.ba
Frequently Asked Questions
Answers to common queries about our services and how we can assist you.
To rent a car in Bosnia and Herzegovina through CarsReservation, you'll need:
Valid driver's license: Must be held for at least 1 year
Identification: A valid passport or national ID card
Credit card: In the main driver's name for the security deposit
Age requirement: Most rental companies require drivers to be at least 21 years old, though some premium or luxury vehicles may require drivers to be 25 or older
International Driving Permit (IDP): Recommended for non-EU licenses, though not always mandatory
Remember that the original documents must be presented at the time of pickup. Digital copies or photocopies are not accepted.
Standard bookings through CarsReservation typically include:
Collision Damage Waiver (CDW): Reduces your liability for damage to the rental vehicle
Theft Protection (TP): Covers the vehicle against theft
Third Party Liability (TPL): Mandatory insurance that covers damage to third-party property
Additional coverage options available for purchase include:
Super Collision Damage Waiver (SCDW): Further reduces or eliminates your excess/deductible
Personal Accident Insurance (PAI): Covers medical costs for you and your passengers
Glass and Tire Insurance: Covers damage to windows, windshields, and tires which are often excluded from basic coverage
Roadside Assistance: Enhanced roadside support for breakdowns or issues
Insurance details vary by vendor, so always check the specific terms included with your booking.
Most car rentals through CarsReservation operate on a "Full to Full" fuel policy, which means:
The vehicle is provided with a full tank of fuel
You are expected to return the vehicle with a full tank
If you return the car without refilling the tank, the rental company will charge for refueling, typically at a premium rate above local gas station prices
Some vendors may offer alternative fuel policies:
Pre-purchase option: You pay for a full tank upfront and can return the car with any fuel level
Same-as-received: You return the car with the same fuel level as when you received it
The specific fuel policy will be clearly indicated during the booking process and in your rental agreement. We recommend refueling at a gas station close to the return location to avoid additional charges.
When renting through CarsReservation, the displayed price includes most standard charges, but there may be additional fees depending on your specific requirements:
Young driver surcharge: Typically applies to drivers under 25 years old
Additional driver fee: If more than one person will be driving the rental car
Late return fees: Charges for returning the vehicle after the agreed return time
One-way rental fee: For picking up and dropping off at different locations
Border crossing fee: If you plan to drive to neighboring countries
Equipment rental: GPS navigation systems, child seats, winter tires (seasonal), etc.
After-hours pickup/drop-off: For collection or return outside of office hours
Cleaning fee: May apply if the car is returned excessively dirty
Traffic/parking violations: Any fines incurred during your rental period
CarsReservation strives for transparency, so all potential additional charges will be disclosed before you confirm your booking. Always read the terms and conditions carefully to avoid unexpected costs.